Advanced Certificate in Security Operations and Management

Level 6 QQI Award


One Year


This course is designed to develop the learner’s understanding of Security Business Management and acquire the knowledge, skills and competence to work independently or at supervisory level in the security industry. It also prepares learners for a career at management level in other business sectors. As part of this course, learners complete industrial experience placements in a supervisory capacity with recognised security companies. This course is of particular relevance to those learners who are interested in a career with, An Garda Síochána, the Defence Forces or the Prison Service.

Entry Requirements

One of the following:

  • Level 5 QQI Award in Security Studies or Security Systems Technology or equivalent
  • Applications are welcome from learners with relevant experience in this area

Course Modules

  • Crime Prevention
  • Business Management
  • Supervisory Security Management
  • Entrepreneurial Skills
  • Customer Service
  • Personal and Professional Development
  • Communications
  • Conflict Management
  • Spreadsheet Methods
Module Information

Module Information

A guide to advanced certificate in Security Operations

Award – Security Operations 6M4980


Business Management 6N4310

This module aims to provide learners with knowledge and understanding of the role and function of management in the business environment, in addition to developing effective management skills. Examine the difference between management and leadership. Appraise the role of human resources function and the human resource tools and techniques used to recruit, select and appraise employees and resolve conflict within an organisation.

Assessments: Two assignments and a project.


Conflict Management 6N2775

Gain an understanding of the different conflict management styles and evaluate their own style. Learn and demonstrate through role play,  competencies that relate to core conflict management skills. These include mediation, negotiation, listening, assertive and problem solving skills.  

Assessment: Learner Record (20%), Assignments (30%), Project (50%)


Crime Prevention 6N1780

Learners acquire an understanding on what motivates criminals.  Crime prevention procedures are assessed and evaluated, and structures for carrying out crime risk assessments are developed. Learners become familiar with electronic and physical methods of Crime Prevention.

Assessment: Project – 50%, Assignment – 30%  and Exam – 20%


Communications 6N1950

Level 6 Communications builds on the knowledge and skills gained in level 5 Communications. The learner is facilitated to gain the knowledge and skills to exercise personal autonomy in communicating verbally and nonverbally.  There is an emphasis on understanding the requirements of the workplace and using excellent communication skills to maximise participation in personal and vocational life.

Assessment: Collection of work (50%) and skills demonstrations (50%).


Customer Service 6N0697

Level 6 Customer Service allows learners to gain an understanding of the importance of customer service in all types of organisations. Learners explore the role of good customer service in the profitability/effectiveness of an organisation and consider the responsibilities of management and staff in delivering good customer service.

Assessment: collection of work (50%) and skills demonstrations (50%).


Personal and Professional Development 6N1949

This is not life coaching! However it is an opportunity to take stock and to evaluate your personal and professional goals. Through humorous workshops, lively group discussions and practical exercises we will shine a light on the following techniques: Stress Management, Conflict Management, Managing Change, Decision Making, Goal Setting, Delegation and Team Working.

Assessment: Collection of Work (research and practical exercises) Skills Demonstration (workshop participation)


Supervisory Security Management 6N1784

Learners examine a range of functions, duties and responsibilities of the security Manager.  Learners get familiar with the process for the employment, welfare and development of operational staff in the security industry.  Learners acquire the skills to draft procedures based on best practice for site supervision of operational staff.

Assessment: Learner Record (40%),  Project (40%), and exam (20%)


Spreadsheets Methods 5N1977

Gain the knowledge, skills and competence to create and modify spreadsheets under supervision, using common spreadsheets features. Gain extensive practical experience in spreadsheet design and implementation.

Assessment: Project 50%   Exam 50%


  • Level 6 QQI Award Security Operations (6M4980)
  • First Aid Certificate – Irish Red Cross
  • Safe Pass Certificate (optional)
  • Static Guarding License (PSA)
  • Door Security Procedures Licence (PSA)

Progression Opportunities

Graduates are eligible to apply through the CAO and/or the Higher Education Links Scheme to a range of higher certificate and degree programmes, both at Universities and Institutes of Technology.

Progression Examples

Bachelor of Business (BN014)

Institute of Technology Blanchardstown

BEng in Electronic Engineering (CW527)

Institute of Technology Carlow

BB in Business (DK816)

Dundalk Institute of Technology

BA in Business (NC009)

National College of Ireland

BA in Criminal Justice Studies (WD150)

BSc in Computer Forensics and Security (WD161)

Waterford Institute of Technology

Career Paths

Graduates may find supervisory employment in the security sector as a retail security professional, security officer, head doorman and control room operative. Graduates may also join An Garda Síochána, Defence Forces, Airport Police, Prison Service, Customer Service or Fire Service.


Emma O’Neill

Class of 2017. Now working in the Security Operations Centre in Google.
"I found the course really good as I got to see what I would be facing out in the security industry. The work experience in St. James Hospital and our class visits to…

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Emma O’Neill

Class of 2017. Now working in the Security Operations Centre in Google.
"I found the course really good as I got to see what I would be facing out in the security industry. The work experience in St. James Hospital and our class visits to Google’s security department were very interesting. The course was varied too and I got to learn skills that would help in handling challenging situations."

Course Coordinator.

Carmel Gillen

Carmel Gillen

Thank You

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