Advanced Certificate in Office Administration and Management

Level 6 QQI Award


This is a Full-time One Year course


This course is designed to allow students to gain the hard and soft skills necessary to manage an administration department in any type of business/office environment. Students will learn about the skills necessary to perform their own role to an excellent standard and to supervise others. This course is designed to allow the student to gain advanced knowledge and skills in the general area of office management.  Students will receive specialist training in up-to-date Microsoft Office applications and office administration.  In addition, this course provides a range of core subjects which are essential to the understanding of business and office environments.  It is the ideal choice for those looking to progress directly to work at a higher level role in administration/office management and it also facilitates progression to Higher Education.

Entry Requirements

One of the following:

  • Level 5 QQI Award Office Administration or Business Studies
  • Other relevant Level 5 QQI Award
  • Proficiency in computer skills
  • Mature Applicants (aged 21 or over) - appropriate experience will be considered

Course Modules

  • Administration Practice
  • Customer Service
  • Personal and Professional
  • Development
  • Spreadsheets
  • Word Processing
  • Payroll
  • Supervisory Management
  • Database Methods
Module Information

Module Information

Advanced Certificate in Office Management

Level 6 QQI Award: Administration 6M5013

Course Content (Module Names and Codes)



Administration Practice 6N4169

Acquire the relevant expertise, skill and competence to work in an independent capacity i.e. a supervisory position in an administrative role in the private, public or voluntary sector.  Learn how to evaluate current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection, corporate governance, employment and equality.

Assessment: Portfolio/Collection of Work (50%),  Project (50%).


Customer Service 6N0697

Level 6 Customer Service allows learners to gain an understanding of the importance of customer service in all types of organisations. Learners explore the role of good customer service in the profitability/effectiveness of an organisation and consider the responsibilities of management and staff in delivering good customer service.

Assessment: Portfolio/Collection of Work (50%), Skills Demonstrations (50%).


Personal and Professional Development 6N1949

This is not life coaching! However it is an opportunity to take stock and to evaluate your personal and professional goals. Through humorous workshops, lively group discussions and practical exercises we will shine a light on the following techniques: Stress Management, Conflict Management, Managing Change, Decision Making, Goal Setting, Delegation and Team Working.

Assessment: Portfolio/Collection of Work (50%),  Skills Demonstration (50%).


Spreadsheets 6N4089

Understand the concepts and features of advanced spreadsheets. Become more confident, competent and effective in the use of a spreadsheet application by using advanced features including functions, charts, validation, auditing, collaborative editing, etc. Specify and design an effective spreadsheet.

Assessment: Project (60%),  Examination - Practical (40%).  


Word Processing 6N4977

A high-level certification equips the learners with the skills to use the advanced features of a word processing application to enhance their work and improve productivity. Skills include advanced formatting, footnotes/endnotes, forms, tables of contents, indexes, cross-referencing, macros, sections, collaborative editing. Completion of this module will enable candidates to demonstrate efficiency and professionalism in the creation, production, review, and distribution of documents.

Assessment: Portfolio/Collection of Work (100%).


Supervisory Management 6N4329

This programme focuses on managing people, processes and information at a supervisory level of management. Management theory and practices are examined to build the learners understanding of the role and function of the supervisor whilst also considering the challenges associated with management..

Assessment: Portfolio/Collection of Work (40%),  Skills Demonstration( 60%).


Database Methods 5N0783

This component brings the learner from the basics of database design to an advanced level. The learner will gain an in-depth knowledge of the skills required to design and format Access forms, create queries using a range of logical operators, organise data in a report using sorting and grouping, set up a table to store different types of data, use report functions. The learner will get the hands-on experience required to design, create, maintain and manipulate a database.

Assessment: Project (50%),  Examination - Practical (50%).


Payroll Manual and Computerised 6N4005

This module enables the learners to interpret the main provisions of a range of legislation and regulations relating to working time. To facilitate the development of learner skills in analysing employee documentation received from Revenue Commissioners and the effectiveness of Revenue online services for employees and employers To develop learner skills in processing the payroll manually and computerised for employees taxed on normal, temporary and emergency systems using various methods of payments and deductions, to include tax credit and threshold changes, and in completing all employer tax returns forms.

Assessment:  Assignment (60%),  Examination - Practical (40%).


  • Level 6 QQI Award Administration (6M5013)
  • Microsoft Office Specialist

Special Features

Students will have the option of undertaking an additional class in digital interactive documentation. Using the industry standard, Adobe Acrobat programme, a range of pdfs can be produced for either screen, web or print.

Interactive fillable forms and digital newsletters etc. featuring drop down menus interactive buttons, check boxes, digital signatures, attachments, security and audio comments are all covered. This is an extremely useful sikill to have for document creation and management in today's office environment.

Progression Opportunities

Graduates are eligible to apply through the CAO and/or the Higher Education Links Scheme to a range of higher certificate and degree programmes, at Universities, Institutes of Technology and Technological Universities.  Places are not guaranteed and are subject to students meeting certain criteria.  It is the students' responsibility to consult with the individual third level college websites for more information.  Information is also available at

Progression Examples

BA Arts

BA Humanities

BSc Social Sciences

BSc Psychology

University College Dublin

Bachelor of Arts

BBS in Business and Management

National University of Ireland Maynooth

BA in Human Resource Management

National College of Ireland

BSc in Human Resource Management - Advanced Entry into 2nd Year

TU Dublin - City Campus (formerly DIT)

Bachelor of Business Studies (Hons) Marketing/Accounting/Management - Advanced Entry into 2nd Year. 

Institute of Technology Tralee


The following techniques will be used to assess the knowledge and skills that students will have achieved on successful completion of modules:

  • Student Record
  • Portfolio/Collection of Wor
  • Assignments
  • Examination - Written or Practical
  • Project

Career Paths

Graduates may seek employment managing the administration departments of small and large businesses, medical practices and law frims and payroll/accounts departments in the public and private sectors.

DFEi partners with DAC Beachcroft, an international law firm, to rpovide work placements for students and guide them in finding their ideal jobs.

Thank You

we will be in touch shortly

Josephine McGovern

2019 Graduate. Now working in administration and accounts in  Slater Kia, Mullingar

I absolutely loved the course. It was the best job for getting a job. A month after I finished the course I got offered a job in Slater Kia in Mullingar. I…

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Josephine McGovern

2019 Graduate. Now working in administration and accounts in  Slater Kia, Mullingar

I absolutely loved the course. It was the best job for getting a job. A month after I finished the course I got offered a job in Slater Kia in Mullingar. I think that speaks for itself. 

Course Coordinator

Gemma Cox

Gemma Cox

Thank You

we will be in touch shortly