Advanced Certificate in Office Administration and Management

Level 6 QQI Award - Administration 6M5013


This is a Full-time One Year course, which runs from September. to May. Exact details of the timetable will be given out to students during the induction process prior to class commencement in September.


This course is designed to allow students to gain the hard and soft skills necessary to manage an administration department in any contemporary business/office environment. Students will learn about the skills necessary to perform their role to an excellent standard and to supervise others. This course is designed to enable the student to gain advanced knowledge and skills in the general area of office management.  Students will receive specialist training in up-to-date Microsoft Office applications and office administration. In addition, this course provides a range of core subjects that are essential to the understanding of business and office environments. It is the ideal choice for those looking to progress directly to work at a higher-level role in administration/office management and it also facilitates progression to Higher Education.

Entry Requirements

One of the following:

  • Level 5 QQI Award Office Administration or Business Studies (or equivalent) in a related course
  • Proficiency in computer skills
  • Applicants with relevant work experience will also be considered
  • For Mature Applicants (aged 21 or over) - appropriate experience will be considered in lieu of formal qualifications. Note: Mature applicants may be entitled to VTOS funding. For details about VTOS, please contact the college.
  • Applicants whose first language is not English require level B1 competency on the CEFR language framework. Applicants may be required to undergo English language testing to establish their language competency.

Course Modules

  • Administration Practice
  • Customer Service
  • Personal and Professional Development
  • Spreadsheets
  • Word Processing
  • Payroll Manual and Computerised
  • Supervisory Management
  • Database Methods
  • Employment Law
Module Information

Module Information

Advanced Certificate in Office Management

Level 6 QQI Award: Administration 6M5013

Course Content (Module Names and Codes)


Administration Practice 6N4169

Acquire the relevant expertise, skill and competence to work in an independent capacity i.e. a supervisory position in an administrative role in the private, public or voluntary sector.  Learn how to evaluate current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection, corporate governance, employment and equality.

Assessment: Portfolio/Collection of Work (50%), Project (50%).


Customer Service 6N0697

Level 6 Customer Service allows learners to gain an understanding of the importance of customer service in all types of organisations. Learners explore the role of good customer service in the profitability/effectiveness of an organisation and consider the responsibilities of management and staff in delivering good customer service.

Assessment: Portfolio/Collection of Work (50%), Skills Demonstrations (50%).


Personal and Professional Development 6N1949

This is not life coaching! However, it is an opportunity to take stock and to evaluate your personal and professional goals. Through humorous workshops, lively group discussions and practical exercises we will shine a light on the following techniques: Stress Management, Conflict Management, Managing Change, Decision Making, Goal Setting, Delegation and Team Working.

Assessment: Portfolio/Collection of Work (50%), Skills Demonstration (50%).


Spreadsheets 6N4089

Understand the concepts and features of advanced spreadsheets. Become more confident, competent and effective in the use of a spreadsheet application by using advanced features including functions, charts, validation, auditing, collaborative editing, etc. Specify and design an effective spreadsheet.

Assessment: Project (60%), Examination - Practical (40%).  


Word Processing 6N4977

A high-level certification equips the learners with the skills to use the advanced features of a word processing application to enhance their work and improve productivity. Skills include advanced formatting, footnotes/endnotes, forms, tables of contents, indexes, cross-referencing, macros, sections, collaborative editing. Completion of this module will enable candidates to demonstrate efficiency and professionalism in the creation, production, review, and distribution of documents.

Assessment: Portfolio/Collection of Work (100%).


Supervisory Management 6N4329

This programme focuses on managing people, processes and information at a supervisory level of management. Management theory and practices are examined to build the learners understanding of the role and function of the supervisor whilst also considering the challenges associated with management.

Assessment: Portfolio/Collection of Work (40%), Skills Demonstration (60%).


Database Methods 5N0783

This component brings the learner from the basics of database design to an advanced level. The learner will gain an in-depth knowledge of the skills required to design and format Access forms, create queries using a range of logical operators, organise data in a report using sorting and grouping, set up a table to store different types of data, use report functions. The learner will get the hands-on experience required to design, create, maintain and manipulate a database.

Assessment: Project (50%), Examination - Practical (50%).


Payroll Manual and Computerised 6N4005

This module enables the learners to interpret the main provisions of a range of legislation and regulations relating to working time. To facilitate the development of learner skills in analysing employee documentation received from Revenue Commissioners and the effectiveness of Revenue online services for employees and employers. To develop learner skills in processing the payroll manually and computerised for employees taxed on normal, temporary and emergency systems using various methods of payments and deductions, to include tax credit and threshold changes, and in completing all employer tax returns forms.

Assessment:  Assignment (60%), Examination - Practical (40%).

Employment Law 6N4322

It is vital for any administrative professional to be aware of the laws that guide the workplace, and to be able to navigate the industrial relations landscape. It is also important for your own confidence as an employee that you are familiar with your legal rights and responsibilities. This module will cover all aspects of Employment Law and will outline the processes of redress when legal issues arise. It will also cover aspects of the Industrial Relations landscape such as the role of Trade Unions.  

Assessment: Assignments (60%), Examination - Theory (40%).  


  • Level 6 QQI Award Administration (6M5013)

Special Features

  • Students will have the option of undertaking an additional class in digital interactive documentation. Using the industry standard, Adobe Acrobat programme, a range of pdfs can be produced for either screen, web or print. Interactive fillable forms and digital newsletters etc. featuring drop-down menus interactive buttons, checkboxes, digital signatures, attachments, security and audio comments are all covered. This is an extremely useful skill to have for document creation and management in today's office environment.
  • We have established direct communication routes with small and large organisations, including PricewaterhouseCoopers (PwC), one of the 'big four' global finance institutions, who partner with us so that we receive live information about job vacancies, for which our graduates will be encouraged to apply. After you graduate, you can choose for your details to be held on a database and you will be contacted when a vacancy arises.

All DFEi students are provided with an M365 account, which gives them access to the tools and resources needed to deliver assessment work while attending their course. M365 Apps include Word, PowerPoint, Excel, outlook and OneDrive.

Progression Opportunities

Graduates are eligible to apply through the CAO and/or the Higher Education Links Scheme for entry to year one of a range of higher certificate and degree programmes at Universities, Institutes of Technology and Technological Universities using their full QQI Level 5/6 major award.  Places are not guaranteed in these Institutes and are subject to students meeting certain criteria. It is the students' responsibility to consult with the relevant HEI for information on the admissions process and any specific entry requirements.  Students may also refer to the individual HEI prospectus or may also refer to the QQI FET section of the CAO website.

Examples of CAO progression opportunities are listed below.

Progression Examples

BA Arts (DN520)

BA Humanities (DN530)

BCL Law (DN600)

Bachelor of Business and Law (BBL) (DN610)

BSc Social Sciences (DN700)

BSc Psychology (DN720)

BSocSc Social Policy and Sociology (DN750)

BSc Criminology with Psychology  (DN620)

University College Dublin -

BA Arts (MH101)

BA Psychology (MH106)

Bachelor of Social Science (MH107)

Maynooth University -

BA Human Resource Management (NC005)

BA Psychology (NC010)

National College of Ireland -

BSc Human Resource Management - Advanced Entry into 2nd Year (TU906)

Technological University of Dublin -

Bachelor of Business Studies  Level 8 (MT941)

Bachelor of Business Studies  Level 7 (MT541)

Advanced entry into 2nd Year

Munster Technological University -

Bachelor of Law (TR004)

Trinity College Dublin -

Bachelor Business Studies (DC111)

BA Economics, Politics and Law (DC230)

Dublin City University -


The following techniques will be used to assess the knowledge and skills that students will have achieved on successful completion of modules:

  • Student Record
  • Portfolio/Collection of Work
  • Assignments
  • Examination - Written or Practical
  • Project

All assignments are submitted electronically.  Therefore all students need access to a device such as a computer/laptop.

A full major award is granted for passing the relevant eight components.  On successful completion of each component, you will be awarded a pass, a merit or a distinction grade. See for more details.

Career Paths

Graduates may seek employment managing the administration departments of small and large businesses, medical practices and law firms and payroll/accounts departments in the public and private sectors.

DFEi partners with PricewaterhouseCoopers (PwC).

Thank You

we will be in touch shortly

Anousha Imrith

Class of 2023
Working as an administrator in Temple Street Children’s Hospital

I came to DFEi as a mature student who wanted a career change. I wanted to do a course that would allow me get a job straight away. The college and teachers are…

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Anousha Imrith

Class of 2023
Working as an administrator in Temple Street Children’s Hospital

I came to DFEi as a mature student who wanted a career change. I wanted to do a course that would allow me get a job straight away. The college and teachers are very helpful. There are a broad range of modules so when I did my work experience I could really see how relevant these modules were. I do plan on returning to education in a few years and doing a degree in HR and this course has links to this. For the moment I am enjoying working.

Course Coordinator

Gemma Cox

Gemma Cox

Thank You

we will be in touch shortly