Advanced Certificate in Administration

Level 6 QQI Award


One Year


This course is designed to develop the existing skills of learners who have completed a Level 5 course in one of the following areas: Office Administration, Computer Studies, Information Processing or Business. The course is designed to allow the learner to gain advanced knowledge and skills in the general area of office management. The learners will receive specialist training in up to date Microsoft Office applications and Office Administration as well as developing speed and advanced accuracy in text production. In addition this course provides a range of core subjects which are essential to the understanding of Business and Office environments.

Entry Requirements

One of the following:

  • Level 5 QQI Award Office Administration or Business Studies
  • Other relevant Level 5 QQI Award
  • Proficiency in computer skills
  • Applications are welcome from learners with relevant experience in this area

Course Modules

  • Administration Practice
  • Customer Service
  • Personal and Professional
  • Development
  • Spreadsheets
  • Word Processing
  • Payroll Manual and Computerised
  • Supervisory Management
  • Database Methods
Module Information

Module Information

A quick guide to

Advanced Certificate in Administration

Award – Administration 6M5013


Administration Practice 6N4169

Acquire the relevant expertise, skill and competence to work in an independent capacity i.e. a supervisory position in an administrative role in the private, public or voluntary sector.  Learn how to evaluate current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection, corporate governance, employment and equality.

Assessment: portfolio/collection of work (50%) and project (50%)


Customer Service 6N0697

Level 6 Customer Service allows learners to gain an understanding of the importance of customer service in all types of organisations. Learners explore the role of good customer service in the profitability/effectiveness of an organisation and consider the responsibilities of management and staff in delivering good customer service.

Assessment: collection of work (50%) and skills demonstrations (50%).


Personal and Professional Development 6N1949

This is not life coaching! However it is an opportunity to take stock and to evaluate your personal and professional goals. Through humorous workshops, lively group discussions and practical exercises we will shine a light on the following techniques: Stress Management, Conflict Management, Managing Change, Decision Making, Goal Setting, Delegation and Team Working.

Assessment: collection of work (research and practical exercises) (50%) and skills demonstration (workshop participation) (50%)


Spreadsheets 6N4089

Understand the concepts and features of advanced spreadsheets. Become more confident, competent and effective in the use of a spreadsheet application by using advanced features including functions, charts, validation, auditing, collaborative editing, etc. Specify and design an effective spreadsheet.

Assessment: project (60%) and examination (40%)  


Word Processing 6N4977

A high-level certification equipping learners with the skills to use the advanced features of a word processing application to enhance their work and improve productivity. Skills include advanced formatting, footnotes/endnotes, forms, tables of contents, indexes, cross-referencing, macros, sections, collaborative editing. Completion of this module will enable candidates to demonstrate efficiency and professionalism in the creation, production, review, and distribution of documents.

Assessment: portfolio/collection of work (100%)


Supervisory Management 6N4329

This programme module will provide the learner with the relevant knowledge, skill and competence to work independently in a supervisory management capacity in a variety of sectors. The learner will examine aspects of operational management and recruitment, training supervision.

Assessment: 4 collections of work ( 4x10%) and 1 project ( 60%)


Database Methods 5N0783

Brings the learner from the basics of database design to an advanced level. The learner will gain an in-depth knowledge of the skills required to design and format Access forms, create queries using a range of logical operators, organise data in a report using sorting and grouping, set up a table to store different types of data, use report functions. The learner will get the hands-on experience required to design, create, maintain and manipulate a database.

Assessment: project (50%) and examination (50%)


Payroll Manual & Computerised 6N4005

This module enables  learners to interpret the main provisions of a range of legislation and regulations relating to working time. To facilitate the development of learner skills in analysing employee documentation received from Revenue Commissioners and the effectiveness of Revenue online services for employees and employers To develop learner skills in processing the payroll manually and computerised for employees taxed on normal, temporary and emergency systems using various methods of payments and deductions, to include tax credit and threshold changes, and in completing all employer tax returns forms.

Assessment:  Two Assignments (60%) and examination (40%)


  • Level 6 QQI Award Administration (6M5013)

Progression Opportunities

Graduates are eligible to apply through the CAO and/or the Higher Education Links Scheme to a range of higher certificate and degree programmes, at both Universities and Institutes of Technology.

Progression Examples

Bachelor of Arts (MH101)

BBS in Management (MH401)

BA in Finance (MH401)

BA in Accounting and Finance (MH403)

BBS in Business and Management (MH404)

National University of Ireland Maynooth

BA in Human Resource Management (NC005)

National College of Ireland

Bachelor of Business Studies (TL831) - Advanced entry into 2nd Year

Institute of Technology Tralee

Career Paths

Graduates may seek employment in administration, customer service, payroll/ accounts, secretarial, frontline management, and receptionist roles. These position are available in solicitor’s offices, medical practices/hospitals, financial service industry, education, tourism, call centres, insurance/banks, local authorities, offices in both the private and public sectors.

Clare Lydon

2017 Graduate. Employed in CBRE, International Commercial Real Estate.
"I loved the course in DFEi. The teachers were great and there is a very friendly atmosphere in the college. They really tried to get the best out of you and if you were…

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Clare Lydon

2017 Graduate. Employed in CBRE, International Commercial Real Estate.
"I loved the course in DFEi. The teachers were great and there is a very friendly atmosphere in the college. They really tried to get the best out of you and if you were stuck they would help you as much as possible. When the course ended they would continue to send you emails about job opportunities and were happy to give your references. I got a job in CBRE during the summer and I am a support specialist there.  It is an admin job and I am using the software packages like Excel and database that I learned in DFEi. I would recommend definitely recommend this course if you want to go directly into employment in administration."

Course Coordinator.

Carmel Gillen

Carmel Gillen

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