Office Administration for Business, Legal and Medical Practices

Level 5 QQI Award


This is a Full-time One Year course


This course will equip students with a high standard of administrative/secretarial, business, legal, medical and essential IT skills for the modern office or for working from the comfort of own's home office. Students also gain a range of transversal skills such as organisational, strong interpersonal  and communication skills, which are highly sought after by today’s employers. Students will be introduced to the world of legal and medical practice. The Legal Practice and Procedures module, enables students to get an overview of legal principles and procedures. This module examines the legal structures in Ireland, outlines the role of the Irish Constitution and the personnel within the system.  It also explores the area of Tort Law, Family Law, Criminal Law and the impact of European Union Law in Ireland. The Medical Terminology module equips students with the knowledge, skill and competence in the range of medical terminology applicable and relevant specifically to a medical receptionist or administrator role in a medical practice, clinic or hospital context. This course has a strong record of sending graduates into direct employment.

The course is aimed at:

  • School Leavers
  • Those who have been in the workforce before, but now need to update and develop new skills
  • Those who wish to acquire IT skills for the first time
  • Those who wish to defer a college place in order to improve their IT skills
  • Those who wish to acquire the necessary skills to work from home


On completion of this Level 5 course, students have the option to progress to the Level 6 course in Office Administration and Management or to the Level 6 course in Human Resource Management at DFEi, where students will acquire advanced IT skills and the knowledge and capacity to work at a supervisory level.

Entry Requirements

One of the following:

  • Leaving Certificate - You must have achieved five passes or five O6'H7's or a combination of five O6'H7's or its equivalent
  • Leaving Certificate Applied with a Merit Profile
  • A Full Level 4 QQI Award
  • Mature Applicants (aged 21 or over) - appropriate experience will be considered

Course Modules

  • Information and Administration
  • Word Processing
  • Text Production
  • Payroll
  • Legal Practice and Procedures
  • Medical Terminology
  • Communications
  • Work Experience
  • Digital Presentation Skills
  • Spreadsheets
Module Information

Module Information

Office Administration for Business, Legal and Medical Practices Award 5M1997


Payroll Manual and Computerised 5N1546

Students will acquire the skills and the competence to enable them operate and maintain accurate payroll records using manual and computerised systems, for an organisation, working under general direction and supervision.

Assessment: Assignments (60%), Examination - Practical (40%).


Communications 5N0690

Communications is a survival toolkit that underpins almost everything we do. If you get the basic skills right at this stage, you can build on them as you progress to further study or employment. As a hands-on, practical subject, you will be afforded the opportunity to learn and practice the conventions of oral and written communication. You will undertake tasks that will prepare you for third level or workplace projects.

Assessment: Portfolio/Collection of Work (50%), Skills Demonstration (50%).


Legal Practice and Procedures 5N1394

Learners gain knowledge on the sources and administration of law including the courts. Areas of study include the Constitution, Tort, EU law and its impact on Irish Law. Learners explore the impact of the law on their personal and vocational lives. Learners acquire an understanding of the legal terminology.

Assessment – Assignment (60%), Examination - Theory (40%).


Medical Terminology 5N2428

This module is ideal for anyone interested in working in a medical or administrative environment. Content covered includes a wide variety of medical terms which enables the learner to understand and use the medical language competently. Other topics include devising reports, dictation, interpersonal skills and health legislation.

Assessment: Assignments (2) (40%), Skills demonstrations (60%).


Text Production 5N1422

Develop the skill and ability to produce a range of business documents i.e. letters, reports, agendas, memos, itineraries etc. formatted to a professional standard. Achieve, with consistent practice a minimum of 35 words per minute keyboard typing speed.

Assessment: Examination - Practical (80%), Skills Demonstration (20%).  Please note: If a student is not successful in the Skills Demonstration, they cannot achieve certification in this QQI component.  To be successful, a student must have a typing speed of 35wpm and 97% accuracy in the skills demonstration.


Word Processing 5N1358

Use a word processing application to learn or improve your skills while laying out a range of business/college/home documents. It includes Document set-up, Formatting text, Proof reading, Mail merge, Tables, File management, Graphics and presentation skills.

Assessment: Assignment (20%), Examination - Practical (80%).


Work Experience 5N1356

Prepare for a work placement under supervision for a limited time. This comprises of a skills audit, achievement audit, rights and responsibilities, vocational area study, an evaluation of work placement and future career options. A Work Placement of 10 working days or 60 hours must be arranged.

Assessment: Portfolio/Collection of Work (60%), Skills Demonstration (40%).


Information and Administration 5N1386

Gain the relevant expertise and skill to work in an administrative capacity in medical, legal or business organisations.  Recognise the features of a range of organisations including the functions and roles of their internal departments.  Learn how information is processed within organisations and the various systems and procedures used.  

Assessment: Assignment (30%), Skills Demonstration (30%), Examination - Theory (40%).


Spreadsheet Methods  5N1977

Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.

Assessment: Project (50%), Examination - Practical (50%).

Audio Transcription 5N1549

The purpose of this award is to equip the learner with the knowledge, skill and competence to perform audio transcription tasks, using a range of input devices, to produce mailable standard documents.

Assessment: Assignment (25%), Examination - Practical (75%).


Microsoft Office Specialist (Optional)

Successful candidates for the Microsoft Excel 2016 will know and demonstrate the correct application of the principle features of Excel 2016. Candidates will create and edit a workbook with multiple sheets, and use a graphic element to represent data visually. Workbook examples include professional-looking budgets, financial statements, team performance charts, sales invoices, and data-entry logs.

Digital Presentation 5N15767
This programme aims to equip the learner with the knowledge, skill and competence to plan, prepare and deliver a digital presentation and to gather and present information using modern presentation techniques.

Assessment: Project (50%), Portfolio/Collection of Work (30%), Assignment (20%).


  • Level 5 QQI Award Office Administration (5M1997)
  • Microsoft Office Specialist (Optional)

Special Features

Why Study Office Administration

  • This qualification equips students with a a range of skills desirable skills to attract employers
  • Our supportive hands-on approach will help students build their confidence
  • We ensure that our IT training is up-to-date and industry relevant
  • Students will learn to optimise their communication and customer service skills
  • This course is supported by FIT, which offers students the opportunity to acquire essential skills to gain employment.  Students are given training in job interview techniques and CV preparation

Work Experience

Students will be required to undertake a period of work placement in an organisation connected to their vocational area during the academic year.  Students are required to source their own work placement but will be assisted in this by the work experience teacher.  The work placement is usually for a period of 10 days or a minimum of 60 hours.  Students usually find the work experience element of the course to be invaluable and should bear in mind that a successful work placement can sometimes lead to further employment.

Additional Information


Assessment techniques will be used to assess the knowledge and skills that students will have achieved on successful completion of modules:

  • Student Record
  • Portfolio/Collection of Work
  • Assignments
  • Examinations - Written or Practical
  • Project


Microsoft Office Specialist

Students can opt to complete certification and become a Microsoft Office Specialist as part of this course. 

Progression Opportunities

DFEi: Graduates may progress to the QQI Level 6 Advanced Certificate in Office Administration and Management or to the QQI Level 6 Advanced Certificate in Human Resource Management at DFEi.

Elsewhere: Graduates are eligible to apply through the CAO and/or the Higher Education Links Scheme to a range of higher certificate and degree programmes, at Universities, Institutes of Technology and Technological Universities. Places are not guaranteed and are subject to students meeting certain criteria.  It is the students' responsibility to consult with the individual third level college websites for more information.  Information is also available at

Progression Examples

BA Arts (UCD)

BA Humanities (UCD)

BSc Social Sciences (UCD)

BSc Psychology (UCD)

University College Dublin

Bachelor of Arts (NUI)

National University of Ireland Maynooth

BA in Human Resource Management

National College of Ireland

Career Paths

Graduates find employment in medical practices, law firms, payroll/accounts departments and business organisations of all sizes, public and private.

Dfei partners with DAC Beachcoft, an international law firm, to provide work placements and guide them in finding their ideal job.

Thank You

we will be in touch shortly

Clare Lydon

Employed in CBRE, International Commercial Real Estate.
"I loved the course in DFEi. The teachers were great and there is a very friendly atmosphere in the college. They really try to get the best out of you and if you were stuck…

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Clare Lydon

Employed in CBRE, International Commercial Real Estate.
"I loved the course in DFEi. The teachers were great and there is a very friendly atmosphere in the college. They really try to get the best out of you and if you were stuck they help as much as possible. When the course ended they would continue to send you emails about job opportunities and were happy to give you references. I got a job in CBRE during the summer and I am a support specialist there.  It is an admin job and I am using the software packages like Excel and database that I learned in DFEi. I would definitely recommend this course if you want to go directly into employment in administration."

Course Coordinator

Gemma Cox

Gemma Cox

Thank You

we will be in touch shortly